Finn Comfort USA
1467 Lawrence Drive
Thousand Oaks, CA 91320
Tel. (800) 361-3466
Fax (450) 625-7886
Order toll free 800.361.3466
Fax your order 450.625.7886
An experienced personal shopper is ready to assist you, Monday through Friday from 9 am to 4:00 pm EST.
FREE EXCHANGES AND EASY RETURNS
Your satisfaction is guaranteed. We accept returns within 30 days of purchase. Footwear must be returned unworn, in its original pristine condition and packaging. Returns must be accompanied by the original packing slip indicating the reason for your return. Click here to download a copy of our RETURNS FORM. Complete the form and include it with your return shipment. If you should experience any defect in quality and/or craftsmanship within six (6) months from date of purchase, simply return the product postpaid to the address above. Shipping and handling charges are refundable for defective merchandise. We recommend you use a traceable shipping method (USPS, UPS or FED EX) and that you insure your shipment against loss or damage. If you are exchanging your footwear for a different style, color or size, we will not charge you freight on the new shipment. All returned product will be thoroughly inspected. Defective product covered by our limited warranty will be repaired free of charge or exchanged at our sole discretion. Non-defective product not found to be in resalable condition is not eligible for credit or exchange and will be returned to sender.
SERVICE AND REPAIR
We are affiliated with NuShoe. NuShoe is the authorized renewal center for your shoes. You can contact them via their website at www.nushoe.com or by phone at (619) 671-2200
Via UPS ground. Please allow 7 to 10 days for delivery of in-stock items. UPS does not deliver to P.O. boxes. Street address required. $5 shipping, handling & insurance charge. Each additional pair is an extra $5.00.
UPS Next Day Air delivery is $25 additional per shipment. 2nd Day Air is $20 additional per shipment. Three Day Select is $15 additional per shipment. Orders will be shipped on next business day unless ordered BEFORE 12pm (noon) EST.
Three Day Select option is not valid for CA, NV, UT and AZ residents
SHIPPING TO ALASKA & HAWAII:
$25.00 for UPS Ground + $5.00 for each additional pair
$35.00 for UPS 2nd Day Air + $10.00 for each additional pair
$65.00 for UPS Next Day Air + $10.00 for each additional pair
AVAILABILITY AND PRICES
All orders are shipped within 72 hours of receipt. We do not process orders on Saturday, Sunday or national holidays. Please order early to ensure timely delivery. We will notify you of unexpected delays or if an item is temporarily sold out / back ordered. Your credit card will not be charged until time of shipment. Prices are subject to change without notice.
Our goal in collecting personal information is to provide you, the user, with a customized experience. This includes personalized services, interactive communications, and online purchases.
When you are on this site and are asked for personal information, you are sharing that information only with us. We will not exchange it, give it away, or sell it. We do not sell or rent user information to anyone. Also remember to log out of your account by closing your browser window when you have finished your work.
Finally, portions of this site use encryption technology (indicated by lock at the lower right of your browser).
The following contains the most frequently asked questions about Finn Comfort. Please review the faq's before calling our customer service department.
Question. Can I order online anytime?
The website is available 24 hours a day, 7 days a week. If you need to contact one of our customer service representatives, they are available at (800) 361-3466 (Ext. 350), M-F between 8:30am - 4:00pm EST.
Question. Do you have a warranty on your products?
Yes, Finn Comfort has a limited 6 month warranty that all of our products are free from any manufacturing or material defects. This does not guarantee against excessive wear and tear.
Question. Can you ship my shoes internationally?
Yes, we ship to international addresses. Please call our Customer Service department at 800-361-3466 for details.
Question. What if I have a problem or wish to check the status of an order?
If you have questions, need help with an order you've received, or if you need to return an item, please see our "returns section" or call us at (800) 361-3466.
Question. How do I find out where my nearest Finn Comfort retailer is located?
Our website has a section called "Store Locator". Use our store locator to find a retailer nearest to your zip code.
Question. How can I best prevent wear and tear to my new shoes?
See the comprehensive listing under "Foot Health" section of the website, it covers many questions pertaining to caring for your new shoes.
Question. What size should I order?
Finn Comfort shoes are manufactured in both European and UK sizes. Please review our "Size Conversion Chart" to find your size.