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Return Policy

Free exchanges and easy returns

Your satisfaction is guaranteed. We accept returns within 30 days of purchase. Footwear must be returned unworn, in its original pristine condition and packaging. Returns must be accompanied by the original packing slip indicating the reason for your return. click here to download a copy of our returns form.

Complete the form and include it with your return shipment. If you should experience any defect in quality and/or craftsmanship within six (6) months from date of purchase, simply return the product postpaid to the address above. Shipping and handling charges are refundable for defective merchandise. We recommend you use a traceable shipping method (USPS, UPS or FedEx) and that you insure your shipment against loss or damage. If you are exchanging your footwear for a different style, color or size, we will not charge you freight on the new shipment. All returned product will be thoroughly inspected. Defective product covered by our limited warranty will be repaired free of charge or exchanged at our sole discretion. Non-defective product not found to be in resalable condition is not eligible for credit or exchange and will be returned to sender.

Service and repair

We are affiliated with nushoe. NuShoe is the authorized renewal center for your shoes. You can contact them via their website at http://www.nushoe.com/finn-comfort-shoe-repair.html or by phone at (619) 671-2200

Regular delivery

Via UPS ground. Please allow 7 to 10 days for delivery of in-stock items. UPS does not deliver to PO Boxes. Street address required. $5 shipping, handling & insurance charge. Each additional pair is an extra $5.00.

Rush delivery

UPS Next Day Air delivery is $25 additional per shipment. 2nd Day Air is $20 additional per shipment. Three Day Select is $15 additional per shipment. Orders will be shipped on next business day unless ordered before 12pm (noon) est. Three Day Select option is not valid for CA, NV, UT AND AZ residents.

Shipping to Alaska & Hawaii:

$25.00 for UPS Ground + $5.00 for each additional pair

$35.00 for UPS 2nd Day Air + $10.00 for each additional pair

$65.00 for UPS Next Day Air + $10.00 for each additional pair

Availability and prices

All orders are shipped within 72 hours of receipt. We do not process orders on Saturday, Sunday or national holidays. Please order early to ensure timely delivery. We will notify you of unexpected delays or if an item is temporarily sold out / back ordered. Your credit card will not be charged until time of shipment. Prices are subject to change without notice.

Privacy statement

We are committed to safeguarding your privacy online. As part of offering personalized service, we use cookies to store information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Many portions of this site require that you accept cookies. These cookies only store the preferences you have made, and make it easier for you to navigate the site. You can choose (within your browser) to require permission before each cookie is written to your hard drive, but you must accept cookies to use this site.

Our goal in collecting personal information is to provide you, the user, with a customized experience. This includes personalized services, interactive communications, and online purchases.

When you are on this site and are asked for personal information, you are sharing that information only with us. We will not exchange it, give it away, or sell it. We do not sell or rent user information to anyone. Also remember to log out of your account by closing your browser window when you have finished your work.

Finally, portions of this site use encryption technology.